Mobile hospitality is here, and it’s changing everything. Mobile devices have become a key part of the travel experience for most guests. And as a result, hotels are feeling the pressure to adapt accordingly.
“Smart Hotels” are taking over the hotel industry which is only increasing this digital craze in consumers. With the rise of mobile hospitality, customers now expect to manage every aspect of their travel experience from a phone or tablet. And they want it all: they want to research and book their trip; they want to check in when they arrive at the hotel; they want access to amenities such as virtual concierge and room service; and, most importantly, they want to be able to share their experience in social media with friends and family back home. They also expect that everything will be ready when they arrive at the hotel—no more waiting for the front desk clerk to print out their booking details. Not only consumers, but hotel staff have also benefitted from integrated digital hotel systems and automated processes, making front-end and back-end operations quicker and faster and much less tedious.
As a hotelier, you need to be quick enough to meet these expectations if you want to stand your ground in this cut-throat competitive market. There’s no doubt that mobile technology can fulfill the demands of your consumers but there’s also the question that it can be a challenge to make sure your organization is using it in the most efficient way possible.
Mobile device management (MDM) is a godsend for this issue by allowing hotels and other hospitality-related businesses to take control of their mobile enterprise technology and ensure that it is running smoothly.
With the availability of mobile device management (MDM) to the hospitality industry, hotels can take control of their enterprise mobile devices by allowing them to manage all of their mobile devices at once. There are many mobile device management solutions that help you to deliver on all of these fronts—and more—with one simple solution that can manage all your fleet of devices from a unified console.
Here are 5 ways in which MDM solutions can manage hotel tablets remotely:
Configure BYOD Policies
Amid the increasing BYOD trend in the hospitality industry, using MDM in hotels has assisted hoteliers in implementing flexibility with BYOD policies. It is equally profitable for hotels to encourage employees to bring their own devices to work. Mobile device management solution offers containerization, which allows employees to separate their work data and apps from their personal data and apps, making personal device usage in work settings pretty effortless.
Remote Management Of Devices
When you’re managing hundreds of devices across your property, it can be hard to keep up with them all. Unorganized deployment of mobile devices can quickly burden the IT team to manage each and every device.
That’s why hotel MDM solutions are so important—they help you manage your devices remotely, easily, and efficiently, improving staff and hotel guest experience. MDM solutions provide a user-friendly console through which you can take control of your devices, push enterprise apps, overview device status, and configure policies, all from one place.
From clerks to receptionists to bartenders to chefs to room service staff, every department has very unique work profile that doesn’t match the other, hence their job requirements and demands also vary greatly. MDM solution helps push different policies and controls on different devices as per their needs, creating a personalized device that caters to them.
Push Hotel Apps
MDM facilitates remote app management to help hoteliers navigate the popularity of hotel apps in recent years. This allows the IT team to deliver apps to devices geographically all across the hotel chain over the air.
Moreover, hotel apps and in-house apps can be pushed onto devices, access to unwanted apps can be restricted and device settings can be locked, ensuring that these devices are used for specific purposes in kiosk mode by the hotel guests and staff.
In-room tablets can be locked in multi-app kiosk mode, displaying only the apps required for room services, ordering, and bookings. The devices can be unlocked from the MDM console at any time. This way, apps can be installed, updated, removed, and managed remotely across all devices uniformly.
The use of a hotel MDM solution for data security and management helps lessen the likelihood of costly situations involving data theft and breaches. Hotels can utilize mobile device management to protect guests’ personal information and prevent hackers from infiltrating the network, as well as entirely wipe data from stolen or unauthorized devices.
The security of digital networks and guest data has been a topic of concern for most hoteliers and the MDM solution has been the perfect answer for this. MDM solutions can significantly enhance hotel security, reduce device theft and protect the device from network vulnerabilities, malware, malignant hackers, etc. It also provides security policies such as real-time location tracking, active device monitoring, factory reset protection, and device encryption and authentication.
It is not viable for hotel staff to run to the IT admins whenever they come across technical issues or glitches. Hotel management is a time-sensitive job, where one bottleneck can delay multiple operations that once. In this scenario, the MDM solution facilitates hotel devices with remote troubleshooting. Its admins can remotely diagnose and debug malfunctioning mobile devices for employees and guests on the go. IT admins can take over and fix bugs and issues easily with minimal system downtime.
CubiLock MDM solution is an all-in-one device management suit that has been designed to target these pain points of the hotel industry and help them provide top-notch digital services to their guests. It assists the hotel industry with all the discussed points above and much more, helping you manage your smartphones and tablets hassle-free.
Apart from being a true sushi enthusiast, Sadichha (Aka SSH) is a content writer and blogger at CubiLock. She is passionate to enchant everything boring and nitty gritty about technology through her writings for her readers to enjoy and learn from at the same time. When she is not at her desk crafting content, you can catch her occupied with her cat.